Blooms Today Complaint

Blooms Today Complaint

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Blooms Today doesn't deliver--DO NOT ORDER FROM BLOOMS TODAY!!! - BloomsToday.com and BloomsToday Membership program


I ordered a special plant to be delivered today (6/21/12) for someone on their last day of work. Because of their position (therapeutic counselor to my son) I'm not able to get forwarding information for this person... Blooms Today sent me an email at 11:00 this morning letting me know they can't deliver but would like to tomorrow. Well, I wasn't at my computer, so didn't get the email till an hour later... And, when I called to find out why they couldn't deliver (florist didn't have specific plant I ordered), their computer was down so they couldn't help me, but asked (nonchalantly) if I could call back in 15 minutes.

When I spoke with someone when I called back, they apologized for not being able to uphold their end of the bargain, said they'd issue a refund, and that was that. I explained the special circumstances of the situation--but it was like, "We're sorry, nothing we can do."

I think they advertise the 50% discount to get people's business and to take market share from their competitors, and when they can't deliver on their promise, it's too late to purchase from their competitor anyway. There's no way I can replace this order now. I think Blooms Today is well aware that there will be many orders they cannot fulfill, but they'd rather deny their competitor the business than help the consumer send the greeting they seek to send. I wish I had checked out reviews before I ordered from them.


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Comments


ctuck says: (5 years ago)
 0
I don't think I've ever been this angry in my life. I sorely wish that I had seen these reviews before I made the costly mistake of ordering from Blooms Today. Yesterday my daughter, who lives in a different city than I do, was having about the worst day imaginable. Mama was pretty upset too because I couldn't be there to help her or at least hug her. I decided to go online and order some flowers in the hopes of at least cheering her up. Instead of wisely choosing Pro-Flowers, the online florist I've used a few times in the past with no problem. I chose to do business with Blooms Today (apparently the worst florist in the business). In the box titled "Special Deliver Request" I typed in a request that they deliver the flowers to her after 5:30 p.m. but to call her first to be sure she was at home. You would think that would be the perfect opportunity for a pop-up message telling me they don't deliver in the evening hours. But no nothing happened to let me know what I was in for. I never got a call or text from my daughter, which I knew was very odd. That evening,at 7:06 p.m. while I was busy with something and couldn't answer the phone I got a call. I found out an hour later when I was able to get my phone that Blooms Today had called and left the following message: "Ms. ______, this is _____________with Blooms Today. I am sorry but the florist we use in Austin does not make evening hour deliveries. Please call back at 1-800-520-0573 so we can reschedule that delivery for you during daytime hours". I was really upset. Then when I called the 800 number and got a message telling me I'd have to call back during regular business hours I became angry. I had my phone with me all day and on so they could have called me during the day, in which case I'd have given them her work address and she would have still gotten the flowers on the day she especially needed cheering up. The company also had my daughter's phone number and didn't call her either. When I called the 800 # this morning I chewed the poor girl up an spit her out. I apologized to her telling her that I understood none of this was her, but that I wanted to make my displeasure clear to the company. I gave her my daughter's work address and told her that she needed to send special instructions to the delivery driver that whoever that would be must apologize on behalf of Blooms Today for not delivering the flowers yesterday when she was supposed to get them. I said that if my daughter got that message I MIGHT consider giving them future business. After discovering what I have today on this website and in my bank account I am beyond angry. I am livid. To my knowledge my daughter has still not received her flowers. The company not only waited until 7:06 p.m. last night to call and leave me a voicemail they also waited until 7:46 p.m. to notify me of the nondelivery by email. When I checked out on the website my total came to $47.32 which agreed with the amount on my confirmation sheet. When I checked my bank account this morning I discovered they had charged me a total of $66.72. At this point all I know is that somebody will be doing some big time apologizing and will refund every penny of my money. In fact I am thinking of charging them $15.00 for the hour I've spent ordering the flowers and making phone calls and trying to trace the email.




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